Shipping & Returns
Shipping Policy
Shipping Estimates:
All orders are processed within 5 business days (excluding weekends and holidays) once we receive confirmation that you have made payment for your order through Square™. This is an estimate and can vary if we are experiencing high order volumes or delays out of our own control. If there is set to be a delay in the shipment of your order, we will notify you via email. You will receive another notification when your order has shipped. Kindly note that we currently only ship to addresses within North America. All US orders over $75 will receive free shipping automatically. Orders under $75 are shipped at a flat rate of $9 per order.
Shipping Providers:
We use USPS Shipping to facilitate deliveries to our customers.
Return & Exchange Policy
We guarantee our products to be free of defects in materials or craftsmanship. We will be happy to replace any defective products. Wear from normal usage is not included in this guarantee.
If you receive an order and it is not as you hoped, please let us know and we will do our best to make it right. Please contact us with your order number at info@outerrealmteas.com within 14 days of receiving the package.
Items must be in original condition, with the original tags and packaging. Return shipping is the customer's responsibility.
We are unable to accept exchanges on:
- Custom products
- Gift Cards
- Final Sale or Clearance Items
- Gift Wrapping Fees